Salon Policies

Deposits
We require a 50% NON-REFUNDABLE deposit on all bookings. If booking online, you will be redirected to our payment gateway for your deposit. If booking in person, our staff can take payment from you. Balance is paid at the end of your appointment. 

Cancellations/Changes
We require 24 hours notice for any changes/cancellations. Provided more than 24 hours notice is given, your deposit is fully transferrable. 

If you change or cancel your booking with less than 24 hours notice, you will be charged the full cost of your appointment.

No-Shows
No-shows are a no-go. Clients who no-show will be charged the full amount of their booking. If a client ‘No-shows” on two or more occasions, they will be unable to rebook with our salon.

Arrival Times
Please on time to your appointment. If you are late to your appointment, we cannot extend your appointment time and may not have time to complete your service. If you are more than 10 minutes late, your appointment will be cancelled and deemed as a “no-show”. In this event you will be charged the full cost of your appointment.

Children and Friends
Due to the size of our little salon, hazardous chemicals and insurance purposes, it is not appropriate for children or friends to accompany you to your appointment. 

Sickness
If you are even slightly unwell with any cold/flu/covid symptoms, please reschedule your appointment. If you present at the salon unwell, you will be asked to leave. 

By Appointment Only
We are strictly by appointment only. This means you need to book for ALL the services required. We are unable to allocate extra time once you arrive for extra services such as removal of any product or additional nail art not booked for. As we are by appointment only, we do not accept walk-in clients.